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Terms and Conditions

Terms and Conditions of Use

1. This website is owned and operated by Animal Instinct Limited, trading as Feed My Furbaby.

2. These website terms and conditions ('Terms') govern the use and access by any user of the website at and any other website owned or operated by the Company or its affiliated companies. If you access and use the Website you are deemed to have agreed to these Terms.

3. In these Terms, reference to 'we' 'us' and 'our' means the Company, its directors, employees, agents and its associated branches.

4. Reference to 'you' 'your' and 'yours' shall mean any user who is accessing the site at any time.

5. Reference to 'members' means members, users, subscribers or customers of the Company or Feed My Furbaby. Members are bound by these Terms and acknowledge that this includes the membership benefits, contact levels and other details selected by them in the registration process.

6. The Website is also governed by our privacy policy and this policy forms part of the Terms.

7. If you wish to register as a member/subscriber you will be required to complete the registration form.

8. By completing the registration form you are agreeing to these Terms.


9. The purpose of the Website is to promote our products and services and facilitate the online sale of our products and services.

Ownership of intellectual property and restrictions on use of website material

10. With the exception of any third party trademarks or logos provided to us for inclusion on the Website, the Company owns or has licensed all intellectual property rights in the text, graphics on the Website, packaging and its overall design. You must not use, copy, modify, reverse engineer, transmit, store, download, publish or distribute the material on the Website or create any other material using material on the Website without obtaining the prior written consent of the Company. Trade marks (whether registered or unregistered) and logos displayed on the Website must not be used or modified in any way without obtaining the prior written consent of the Company and/or the owner of the trade mark or logo as the case may be.

11. The information contained or obtained in the use of the Website including products, technology and processes may be the subject of other intellectual property rights owned by the Company or by third parties. No licence is granted in respect of those intellectual property rights other than as set out in these Terms. Your use of the Website must not in any way infringe the intellectual property or other rights of any person.

Exclusions and limitations of liability

12. To the extent permitted by law, we are not liable to you or anyone else for any loss, damage or expense, however caused, which have been directly or indirectly suffered in connection with the use of the Website and we exclude liability (whether that liability arises in contract, tort (including negligence) or statute) for any direct, special, indirect or consequential loss or damage (including without limitation loss of revenue and loss of or damage to data) suffered or incurred by you or any person in connection with your access to or use of the Website.

13. Without limiting the generality of the foregoing and to the extent permitted by law, we:
(a) make no warranty (whether express, implied or statutory) as to the completeness, accuracy, reliability or fitness for purpose of any material on the Website;
(b) are not liable to you or to anyone else for any errors in the information on the Website including in any third party content provided to us for inclusion on the Website;
(c) are not liable for any failure or unavailability of the Website for any time period; and
(d) reserve the right to modify or withdraw any particular service or product referred to in this Website or any Company database, material, service and/or system. The Company reserves the right to terminate access to this Website and/or to take any other action it believes necessary to comply with the law or to protect its rights, members and/or customers. Any access or attempt to access or use this Website for any unauthorized or illegal purpose is strictly prohibited.

14. The Company advises you to exercise discretion while browsing this Website and the Internet. In addition, Hyperlinks on this Website may direct you to sites containing information that some people may find offensive or inappropriate. Such linked Website may not be under the control of the Company and the Company does not make any representations concerning any such Website which you may access via a Hyperlink from this Website, and accordingly the Company shall not be responsible for the accuracy, copyright compliance, legality, legitimacy or decency of material contained in any such Website which may be accessible via a Hyperlink to or from this Website or for the Hyperlink itself. The Company is providing these Hyperlinks to you only as a convenience and the inclusion of any Hyperlink on this Website is not and should not imply any endorsement by the Company of such linked Website.

15. Some parts of this Website are provided without charge as a convenience to visitors to be used for the purposes of information, education and communication. While all information advice and/or material(s) contained in this Website have been prepared and compiled from sources believed to be reliable, the Company makes no guarantee(s) and shall not be responsible nor liability for to the correctness, reliability, accuracy, sufficiency, suitability (for a particular purpose or purposes) and/or completeness or otherwise of such information, advice and/or material and shall not be held responsible nor liable in relation thereto. The Company does not represent nor endorse the correctness, reliability, accuracy, sufficiency, suitability (for a particular purpose or purposes) and/or completeness or otherwise of any of the information, content or advertisements contained on, distributed through, or linked, downloaded or accessed from this Website, nor the quality of any product(s) supplied by third parties, information or other material(s) or service(s) displayed, obtained or purchased by you as a result of your use of this Website or any of the Company’s services, or system(s). In accessing and/or using this Website you acknowledge that you do so at your own risk.

16. You assume the responsibility to take adequate precautions against damages to your systems and/or operations which could be caused by defects or deficiencies in this Website, any the Company information, service(s), system(s), database(s) and/or material(s), or part(s) thereof. You also acknowledge that electronic communications and databases are subject to errors, tampering and break-ins and that while the Company will implement reasonable security precautions to attempt to prevent such occurrences, the Company does not guarantee that such events will not take place. You are also solely responsible for ensuring that all posting(s) made by or for you to this Website does not contain any virus or mistake(s) or other computer software code or routine designed to disable, erase, impair or otherwise damage the site or any system, software or data of the Company or any other user of the the Company Website/software and you hereby agree to indemnify, defend and save the Company and its members, employees, resellers, agents, representatives, licensors and suppliers harmless from all and any liability, claim, cost or damage arising out of any claim or suit by any such user caused by such virus or other computer software code or routine.

17. Neither the Company nor its members, employees, resellers, agents, representatives, licensors or suppliers shall in any event be liable to you or to any third party for any loss of profits, revenues, business opportunities or business advantages whatsoever, nor for any direct, indirect, special, consequential, indirect or incidental losses, damages or expenses directly or indirectly incurred relating to the use or misuse of this Website, or with respect to any other hyperlinked Website, or any Company information, content or other material or software used therewith, the use or failure, non-compliance or limited availability of any information, content, or service provided by the Company through this Website, any information provided by the Company or any obligation under or subject matter of this Website, whether such claim is based upon breach of contract, breach of warranty, negligence, gross negligence, strict liability, in tort and/or any other cause of action whatsoever, whether or not the Company is informed in advance of the possibility of such loss(es) or damage(s)

18. Without limiting the preceding clauses and to the extent that our liability is not excluded under those clauses or any other clause in these Terms, the maximum amount for which we are liable to you under or in connection with these Terms (whether that liability arises in contract, tort (including negligence) or Statute) is $100.

Payment terms

19. Our website accepts payments using the following credit cards:

  • Visa
  • Mastercard
  • American Express
  • Diners and Discover
If you are using the online credit card payment facilities on this site then it is your responsibility to ensure that the transaction, credit card information, and all other details you provide in relation to your payments made through the Website are correct. We do not accept any liability for transactions which are incorrect as a result of inaccurate data or information provided by you.

Credit Card Transaction Security

20. All credit card transactions for the purchase of goods from this website are processed via Stripe, an externally hosted secure payments page/system dedicated to this purpose. Your card details will be entered into the Stripe system only. The Company does not receive and cannot retrieve the complete number sequence of your credit card from the transaction record. These details are only entered for processing the transaction on Stripe secure SSL servers.

21. Stripe is certified and compliant to the Payment Card Industry Data Security Standards (PCI DSS), as a level 1 processor; this includes quarterly scans of its systems and annual onsite audits by a Qualified Security Assessor (QSA). Stripe PCI compliance validation can be found in VISA's Global List of PCI DSS Validated Service Providers.

22. Stripe is a best practice system used to facilitate electronic payments, from multiple access points i.e. EFTPOS, Billing, IVR, CRM, Vending (GPRS), CRM (Mail Order / Telephone Order) and Web, seamlessly to a chosen acquirer in real time. Refund policy

23. All refunds will be made back to the purchaser's credit card. If you have any queries regarding a payment please contact us.


24. We may amend these Terms from time to time, without prior notice. We will notify you of any changes by posting the amended Terms on the Website and the changes will be effective from the date and time they are posted.

Governing Law

25. This Website and these Terms are governed by the Laws of New Zealand and users submit to the non-exclusive jurisdiction of the Courts of New Zealand.

Privacy Policy

The Company is committed to ensuring that your privacy is protected. This Privacy Policy governs the collection, use and disclosure of your personal data by us and has been prepared in accordance with our obligations and your rights set out in the New Zealand Privacy Act 1993. By accepting this Privacy Policy, you acknowledge that the Privacy Legislation in other jurisdictions does not apply. We reserve the right to modify or amend this Privacy Policy at any time and for any reason. By using this Website you consent to our use of your personal data in accordance with this Privacy Policy (as amended from time to time).

This Privacy Policy forms part of the Terms governing your use of the Website. It explains:

  • What kind of personal data we collect
  • Where we collect personal data from
  • How we use personal data
  • How we store personal data
  • How you can access/amend your personal data
  • How long we hold personal data
  • Who you can contact for more information

What kind of personal data we collect

We collect only the personal data you give us (including your name, email address, and contact telephone numbers). We may also keep a record of any information that you acquire from us.

Where we collect personal data from

We collect personal data from the following sources:
- By you inquiring about information on us, our services or anything on this Website.
- Directly from you when you purchase from our Website or when you complete an online contact form or registration.


We may use "cookies" to provide you with access to tailored information and services on this Website, and to serve you better when you return to it. A cookie is a small data file that the Website sends to your browser, which may then store it on your system for later retrieval by the Website. Cookies track your movements through different websites; they do not record any other personal information about you. Cookies are widely used on websites to help with navigation and to help personalise your experience when you visit a website.

We may use non-personalised statistics about the use of this Website to continually improve it and improve customer service. These statistics do not comprise personal information.

How we use personal data

Your personal information will never be given to any third party. We use your personal data for the following purposes:
- Replying to your queries
- Processing your registration as an email only subscriber, or processing your membership application
- Providing you with information about us and our services
- Making your information available to other users of the Website and other members in accordance with the contact levels you have chosen
- Providing you with services in relation to this Website
- Complying with relevant legislation and regulations
- Any specific purpose which we notify you of at the time personal data is collected

How we store personal data

We store personal data electronically. The data is protected and secure using generally accepted standards of security.

How you can access/amend your personal data

You may access your personal data we hold by contacting us. We will provide you with a copy of the personal data we keep about you. You may request that the personal data we hold about you be corrected or deleted at any time.

How long we hold personal data

We'll keep your personal data only for as long as necessary to achieve the purpose we collected it for.

Who you can contact for more information

If you have any queries about this Privacy Policy or personal data we've collected please contact us.

Buy 1, Get 1 Free Offer.

1. When you purchase a first order as a new subscriber, you will have a voucher of an equivalent value automatically applied to your second order.
2. This offer is only available to be used for first time customers.
3. The second order voucher is valid for repeat orders only and will only apply to your second automated subscription order.
4. Voucher valid for maximum 6 months from the promotion end date (ends 8th Feb 2021)
5. If you make changes to your subscription that alters the value of your second order, the voucher will only apply up to a maximum value equivalent to your first order.
6. The second order voucher (to equivalent first order value) will show in your 'My Vouchers' section of your account and will automatically apply to your second order. This automatically applied voucher can only be applied to repeat subscription dog food orders to a maximum of the value of the first order.
7. This offer is not redeemable for cash, or able to be exchanged for, or applied to other goods. No refunds, returns or exchanges.
8. You may still make changes to your account, orders and deliveries, however if you cancel your subscription prior to the voucher being applied to your second order, the voucher will be void. No refunds given for cancelled or unused vouchers.
9. Cannot be used in conjunction with any other offer.