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Making Changes to your order

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Making Changes to your account

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How often does my box ship?

Your shipping schedule is setup to match each individual dog’s needs - a box is always 5kgs so big dogs will get more regular shipments than small dogs and vice versa. We auto-ship your next box to arrive just before your current box runs out.

How often does my payment go out?

How will I know when my next box is due?

What if I run out?

Can I pause or skip my shipments?

How do I cancel?

My dog is allergic to ‘X’, do you have other meat options?

How do I add another dog?

When will my order ship?

Should I feed once or twice a day?

How do I use my voucher code?

How do I make changes to my delivery frequency?

Tip: If you're running out of food you might need to increase your frequency. If you're finding your box arrives before your current box is nearly empty, you might need to decrease your frequency.